Let’s sort it out.

A question, a bug, or a missing connection? Get in touch and tell us what happened.

Game & account help

Include your app version, device model and a short description of the problem. If helpful, attach a screenshot with private details hidden. Never send passwords, verification codes or payment-card information.

Email support ↗

Delete or export your data

In Connect, open Settings → Account, then choose data export or Delete account. Deletion requires authentication again. Can’t access your account? Email a request from its associated address; we may need to verify ownership.

Make a privacy request ↗

Purchases & refunds

Apple processes in-app payments. Use Restore purchases for eligible permanent rights on the same Connect account. Consumable coins and powers are delivered once. Apple reviews payment refund requests.

Read the refund policy ↗

Parents & guardians

Connect is intended for players aged 13 and over, not children under 13. Contact us about a child’s information or account so we can review the concern and any deletion request. On supported devices, Apple-provided age ranges are checked only where Apple reports a regional requirement. Connect does not request a birth date; account sign-in alone is not parental consent.

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