Request a refund from Apple
For an eligible purchase, use reportaproblem.apple.com, sign in with the Apple Account used for payment, choose the item and follow Apple’s steps. Connect may also offer Request refund in Purchase support. Eligibility and approval are determined by Apple under its policies and applicable law; we cannot promise approval or a processing time.
A purchase did not arrive
Open the game with the Connect account used when you bought the item. For eligible permanent purchases, use Restore purchases. For a missing consumable delivery, email contact@the101.company with the product, approximate time and a redacted Apple receipt or transaction identifier. Do not send payment-card details. We will investigate the delivery. Coins and powers are local to the device and account where they were delivered; progress sync does not duplicate them elsewhere.
Cancel recurring billing
Cancel an auto-renewing subscription in your Apple subscription settings. Cancellation normally stops future renewals; it is separate from a refund request for a past charge. Uninstalling Connect, signing out or deleting the Connect account does not cancel Apple billing.
TestFlight and consumer rights
TestFlight purchases use Apple’s test environment and should not result in a real charge. Check Apple’s confirmation sheet before buying. Contact Apple if you see an unexpected real charge.
Nothing in this policy limits statutory consumer rights, including remedies for defective digital content. Approved refunds or revocations may remove the corresponding purchase entitlement.