Request a refund from Apple
For an eligible purchase, use reportaproblem.apple.com, sign in with the Apple Account used for payment, choose the item and follow Apple’s steps. Connect may also offer Request refund in Purchase support. Apple decides eligibility under its policies and applicable law; we cannot promise approval or a processing time.
A purchase did not arrive
For ad removal or level unlocking, use Restore purchases while signed in to the Apple Account used for the purchase. For a missing consumable delivery, email contact@the101.company with the product, approximate time and a redacted Apple receipt or transaction identifier. Do not send payment-card details. Coins and powers are delivered once, to the account that was signed in, or to the device if you played without an account.
Cancel recurring billing
Cancel an auto-renewing subscription in your Apple subscription settings. Cancellation stops future renewals; it is separate from a refund request for a past charge. Uninstalling Connect, signing out or deleting the Connect account does not cancel Apple billing.
TestFlight and consumer rights
TestFlight purchases use Apple’s test environment and should not result in a real charge. Check Apple’s confirmation sheet before buying, and contact Apple if you see an unexpected real charge.
Nothing in this policy limits statutory consumer rights, including remedies for defective digital content. Approved refunds or revocations may remove the corresponding purchase.